What is noon Food?
noon Food is a new food delivery marketplace housed within the noon app. Our mission is to grow the food and beverage delivery sector via accessible technology and fair pricing. Championing local businesses from the region for the region, we consider both the restaurants and the customers. Everyone has a seat at the noon Food table.
How can I contact noon Food Restaurant Support?
For all questions, you can reach out to us via email at firstname.lastname@example.org
How can I register on noon Food?
Registering on noon Food is quick and easy.
- Step 1: Submit all the required registration documents here
- Step 2: We'll review your application and validate your documents. Your account will be activated within 48-hours from the submission of all your documents
What are the required registration documents?
- Trading license or commercial registration
- VAT certificate or, if your restaurant isn't VAT-registered, a non-VAT registration declaration. statement on a company letterhead
- Passport or residence ID copy (both sides) of the individual or one of the individuals on the trading license
Provide the bank information listed below on a signed and stamped company letterhead, so that we can transfer your payments:
- The company's legal name
- Bank account number
- Swift code
- Bank branch
- Store currency (once chosen, it won't be possible to change it in the future)
- A cancelled check, or a bank letter that mentions the company's legal name, the bank account number, and IBAN
How long will it take for my noon Food account to be activated?
Your account will be activated within 48-hours after you've submitted all the required documents here.
What is noon Food's fee structure?
Our fee structure is fair, transparent, sustainable, and the lowest in the region. This is how it's broken down:
- Delivery service fee
- Merchant payment processing fee
- Marketplace service fee. Click here for a more detailed breakdown.
How can I list my restaurant and add my menu?
It's quick and easy! Find our noon Food partner starter kit here.
Do I need to be VAT-registered to be listed on the platform?
Don't worry, you can be a noon Food partner without being VAT-registered. You just need to submit a non-VAT declaration on a company letterhead along with your registration.
Can I sign up multiple brands under one account?
Yes - if they have the same bank account and registered email ID.
Can I add new items to my menu after my account has been activated?
Absolutely, you can upload items on noon Food at any time. We'll quickly approve them and take them live so that the customers can start enjoying your delicious food.
What opening hours do I have to follow while my restaurant is listed on noon Food?
This is up to you as long as it's within noon Food operating hours, from 8 am till 12:30 am, 7 days a week. You have the freedom to choose what your restaurant opening hours are.
Will noon Food deliver my orders?
Our riders will deliver your orders to the customers swiftly & seamlessly.
Do I get to choose which areas I can deliver to?
We're here to help you deliver your food to the maximum number of customers. Our delivery team will make sure we deliver your dishes to customers in all areas that we cover.
Can I reroute different orders to different branches of a restaurant?
Unfortunately, that won't be possible.
What do I do if an item is out of stock?
Our customers trust that the dishes that are listed on your restaurant page are in stock and available. It's very important to effectively manage your stock on the noon Food app to avoid cancelling customers' orders and failing at keeping our promise to them.
If you're not able to prepare an item, you can quickly mark it as "out of stock" on the noon Food app. If you wish to cancel an order that you've already accepted, please reach out to us at 04 522 7362 and our team will take care of the rest. Order cancellation fees will apply if you cancel the order after accepting it.
Can I set prep times for my items?
Yes, you can set your prep times on the noon Food Restaurant Management app.
Can I use my own packaging?
Yes, you can use your own packaging for your orders.
Will I have to issue my own invoices to the customers?
Yes, you should always attach an invoice to the packaged order before handing it over to the noon Food rider so the customer can clearly see the receipt.
Can I contact my customers directly?
Yes, you'll have access to the customer's details, and you can call them directly.
What can I do if the noon Food rider is late to pick up an order?
Don't worry, all orders are tracked by our team. However, if there has been a substantial delay in your pick-up, please reach out to us at 04 522 7362.
Will customers be able to pay for orders in cash?
Yes, customers can choose between prepaid and cash-on-delivery payment options.
How will I receive my payments?
Your payments will be directly transferred to your bank account. You'll be given a bank transaction ID to track each payment.
What is the payment cycle?
The payments for all your delivered orders will be transferred to your bank account every two weeks.