Payments Processing Policy

Noon food Statements

• Noon Food generates comprehensive statements every Friday for the transactions completed until Thursday. The statement encompasses the following elements:
  • Successful, Rejected and Cancelled Orders during the Statement Period.
  • Adjustments due to Customer Complaints during the Statement Period.
  • Correction of Adjustments and amounts charged in earlier statements.
  • Corrections of fees charged in earlier statements.
  • Partner-Funded Discounts
  • Food Marketplace Fees as per the agreed terms.
• The statement period pertains to the duration between the most recent and current statements.
• Access to these statements is facilitated through the restaurant management portal's 'Payments' tab. 
• Each statement is accompanied by a unique reference number reflecting its date of issuance.

Payments To Restaurant Partners

• Restaurant partners receive their payments on a fortnightly basis, subject to meeting the following criteria:
  • A positive weekly statement, i.e., the net sales amount (after deducting adjustments) exceeds the fees payable to noon.
  • The value of the payments equals or surpasses AED/SAR 50.
  • Noon requires a valid bank account for the processing of payments.
    • The bank account should be registered under the company name, or if it's a personal account, it should be accompanied by a ‘No Objection Certificate (NOC)’. Please reach out to [e-mail] for the NOC format.
    • Please note that bank account updates are scheduled every Thursday. Failure to adhere to this timeline could lead to incorrect payments being made to the wrong account, payment holds, or payment failures. This means that any changes to bank account details should be communicated on or before 7 days from the payout day i.e. the payout Thursday, ensuring timely updates on the payment portal. Refer to the illustration below.
• Any payable amount less than AED/SAr 50 will be paid out on the last payout week of the month
• The payment for the statement generated on Friday is processed by noon food on the following Thursday. For more details, refer to the Payment Timelines illustration below.
• Generally, there is a processing time of 1 to 2 business days for domestic transactions before funds are credited to the bank account.
• Each payment transaction is assigned a unique bank transaction ID, enabling partners to follow up with their respective banks, if required. This ID facilitates easy tracking and verification of payment status.

Illustration On Payment Timelines